100s Help Center — Simple Answers to All Your Questions
Welcome to 100s. This help centre covers everything you need — registration, login, payments, betting, and the mobile app. Follow our simple step-by-step guides in Bengali to resolve any issue quickly.
How to get the fastest resolution from the Help Center?
The 100s Help Center has dedicated sections for every type of issue — account, payments, betting, and technical support. Start by selecting the category that matches your problem. Most common questions are answered right on this page, especially in the FAQ section. If you can't find a solution on your own, you can reach the support team directly via live chat or email. The 100s support team serves you in Bangla and typically responds within minutes.
Average response time: under 5 minutesWhat do you need help with?
Choose a topic and jump straight to the solution
Find complete guides here for opening a new account, verifying your information, changing your password, and updating your profile. Step-by-step solutions are provided for all account-related issues.
Guides for depositing via bKash, Nagad, Rocket, and all other local payment methods, plus instructions for withdrawing your winnings quickly. Solutions for common transaction issues are also covered here.
Learn how to place bets on cricket, football, and more, how to read odds, and how live betting works. There's also a dedicated beginner's guide for new users.
A simple guide to downloading, installing, and using the 100s app on Android and iOS devices. Quick fixes for common app-related technical issues are also covered here.
Find the rules and how-to guides for Live Casino, slots, table games, and card games. Solutions for games that won't load or show errors are also available here.
Learn how to keep your account secure, report suspicious activity, and protect your personal information. Step-by-step instructions for setting up two-factor authentication are also included.
Help Center Topics at a Glance
| Topic | Common Issues | Path to Resolution | Response Time |
|---|---|---|---|
| Account Registration | Phone number verification, OTP not received | FAQ section or live chat | Instant |
| Login Issues | Forgotten password, account locked | Password Reset Link | 1–2 minutes |
| bKash/Nagad Deposit | Payment failed, balance not updated | Payment Support Team | 5–10 minutes |
| Withdrawal Delays | Payment Not Received, Verification Pending | Email Support | 1–24 Hours |
| App & Technical | App Crashes & Loading Issues | Reinstall or Update the App | Instant |
From Opening an Account to Your First Bet — Step by Step
Getting started on 100s as a new user is straightforward. You can create a full account and place your first bet in just a few simple steps, each explained clearly in Bangla so there's no confusion.
Register with your mobile number and a strong password. Verify your number using the OTP sent to your phone, and your account will be activated within seconds.
Deposit easily via bKash, Nagad, or Rocket. Payments are processed in just 2–3 minutes and your balance updates instantly. The minimum deposit is very low, so anyone can get started.
Cricket, football, or Live Casino — go wherever you want. 100s's simple interface lets you reach any section in just a few taps. Every category works just as smoothly on mobile.
Place bets on your favorite events and follow live updates. Winnings are added to your balance automatically. Withdraw anytime and receive funds directly to your mobile banking account.
Deposits & Withdrawals — All Your Questions Answered
100s fully supports all the most popular payment methods in Bangladesh
How to Make a Deposit
Depositing to 100s is quick and secure. Log in to your account and tap the "Deposit" button. Select bKash, Nagad, or Rocket as your payment method and send the payment to the designated number. Enter the reference number correctly and your balance will usually update within 2–5 minutes. If it doesn't update in time, contact live chat with your transaction ID.
- Both bKash Personal and Merchant accounts are supported
- Instant Credit via Nagad
- Minimum deposit just ৳200
- Deposits available 24 hours a day
How to Withdraw
Withdrawing your winnings on 100s is quick and easy. Log in, go to the Withdraw section, enter the amount and your mobile banking number. First-time withdrawals may require identity verification, but this is usually a one-time process. For verified users, funds typically arrive within 1 hour. The support team is always on hand for any withdrawal-related issues.
- Minimum withdrawal ৳500
- Fast Transfers via bKash & Nagad
- Verify Once, Withdraw Without Hassle Every Time
- Track Your Withdrawal Status in Real Time
100s on Mobile — A Seamless Experience on Any Device
Most users in Bangladesh access 100s on mobile, so the entire platform is built mobile-first. The 100s app runs smoothly on both Android and iOS, and the mobile browser delivers the same quality experience. Pages load fast even on slow connections, as 100s servers are optimized specifically for users in Bangladesh.
If you're having trouble installing the app or can't find it in the app store, go directly to App Page You'll find the download link there. During installation, you may need to enable "Install from unknown sources" — detailed instructions are available on the App page. Once installed, auto-updates will keep you on the latest version at all times.
Sports Betting Support — cricket to football
What you need to know before placing bets on Bangladesh's favourite sports
Place bets on all major cricket events — Bangladesh national team, IPL, BPL, and more. Choose from match odds, top batter, top bowler, and live in-play options.
Bet on the world's top leagues including the Premier League, La Liga, and Bangladesh Premier League. Match results, goalscorer markets, and handicap options are all available.
Bet at real-time odds while the match is live. Watch live score updates and make your move at exactly the right moment. Live betting works just as smoothly on mobile.
Our guide explains in detail how to read decimal, fractional, and Asian handicap odds, and how to calculate potential winnings.
What to Know Before You Start Betting
There are a few basics worth understanding before placing a bet on 100s. First, the potential payout for every bet is shown on screen before you confirm, so there are no surprises. Second, once you've reviewed all the details on the bet slip and click "Confirm Bet," the bet is final. Third, some events offer a cash-out option, which lets you lock in a partial profit before the match ends. For any questions about betting, FAQ or speak with our support team via live chat.
Log In and Place a BetKeep Your Account Safe — Security Guide
Your account security is our top priority at 100s. The platform uses SSL encryption to keep your personal information and financial transactions fully protected. That said, following a few simple precautions on your end will keep your account even more secure.
Never share your password or OTP with anyone. No 100s representative will ever ask for your password by phone or message. If someone claims to be from 100s and asks for your password or personal details, report it to the support team immediately. Enabling two-factor authentication adds an extra layer of security to your account.
- Use a strong password (mix of letters, numbers, and symbols)
- Avoid logging in over public Wi-Fi
- Change your password regularly
- If you receive a suspicious login notification, contact support immediately.
Contact the Support Team
If your issue isn't resolved, our team is always here to help
Click the chat icon at the bottom right of the page. Support is available in Bengali, and an agent typically connects within 5 minutes. The service runs 24 hours a day, 7 days a week.
For complex or document-related issues, send a detailed email. Replies typically arrive within 1–24 hours. Including your transaction ID and screenshots will speed things up.
Visit our detailed FAQ section for instant answers to common questions. Hundreds of FAQs are available in Bengali, with new questions added regularly.
Bonus & Promotions Support
100s regularly offers a variety of bonuses and promotions for both new and existing users. Detailed information on welcome bonuses, deposit match bonuses, and special event offers is available on the Promotions page. The support team is always ready to help with any bonus-related questions or issues.
Read the bonus terms carefully, as each bonus comes with its own wagering requirements and expiry date. Terms & Conditions page Full terms for every bonus are written in Bangla. If a bonus isn't credited or you run into issues withdrawing after it expires, live chat can resolve it instantly.
Register NowCommon Questions
Answers to the most frequently asked questions
All you need to open a 100s account is an active Bangladeshi mobile number. Simply fill in your name, mobile number, and password on the registration form. Verify your number with the OTP sent to your phone and your account will be activated instantly. The whole process takes just 2–3 minutes. Only one account can be registered per mobile number.
On the login page, click the "Forgot Password" link. Enter your registered mobile number and an OTP will be sent to you. Once verified, you'll be able to set a new password. Your new password should be at least 8 characters and ideally include a mix of numbers and special characters. If you don't receive the OTP, contact live chat support.
First, wait 5–10 minutes, as minor delays can sometimes occur due to network lag. Refresh the page to check if your balance has updated. If it still hasn't arrived after 15 minutes, contact live chat with your bKash transaction ID and the amount. The support team can verify it manually and resolve it quickly. Always make sure you're using the correct merchant number and reference code when making a payment.
Withdrawals from verified accounts are typically processed within 15 minutes to 1 hour. First-time withdrawals may require identity verification, which can take up to 24 hours. Requests made between midnight and 6 AM are processed in the morning. bKash and Nagad offer the fastest transfer times. You can track your withdrawal status under Account > Transaction History.
First, make sure you're using the correct mobile number and password. Clear your browser cache and cookies, then try again. If you're using the app, update it to the latest version. If you see an "Account Locked" message, reset your password or contact live chat. Switching networks (toggling between mobile data and Wi-Fi) can sometimes resolve the issue.
To install the 100s app on an Android phone, you'll need to enable "Install apps from unknown sources." Go to your phone's Settings > Security or Privacy and turn on "Unknown sources" or "Install third-party apps." Then App Page Download and install the APK file from there. Make sure your phone has enough storage — at least 100 MB of free space is recommended. If issues persist after installation, restart your phone and try again, or reach out via live chat.
100s believes gaming should be fun and should never cause financial or mental stress. The platform offers deposit limits, session limits, and self-exclusion tools that users can set themselves. If you feel your gaming habits are getting out of control, contact the support team or Responsible Gaming page Learn more and find support options. 100s always puts user well-being above profit. This platform is strictly prohibited for users under 18.
Tips for Getting the Most Out of the Help Center
Following these tips will help you resolve any issue quickly.
If you encounter any error or issue, take a screenshot right away. Sharing a screenshot of the transaction or error with the support team helps them identify and resolve the problem much faster. Make sure the screenshot clearly shows the date, time, and error message.
Before contacting support, have your mobile number, transaction ID, and a description of the issue ready. Providing accurate information helps the support agent resolve your issue faster. Skip the small talk and get straight to the problem.
Live chat gets the fastest response — usually within 5 minutes. Email typically takes 1–24 hours. Use live chat for urgent issues and email for anything less time-sensitive.